Maintenance of touchscreen kiosks in Tatarstan will cost 15 million —

Photo: Maxim Platonov

More than 15 million in six months

As Realnoe Vremya found out, the software service of touchscreen kiosks and their maintenance will cost more than 15.3 million rubles in Tatarstan. Funding is provided by the client — the Tatarstan Center for Information Technologies.

15 million rubles are intended only for six months of software service of touchscreen kiosks for self-service and electronic queuing system and their maintenance. The contractor must provide the service from January 1 to January 30, 2022.

Most of the sum — 8.5 million rubles — will be spent on technical maintenance of touchscreen kiosks. The remaining 6.8 million rubles will be needed for software.

Realnoe Vremya sent a request to the Ministry of Media, Digitalization and Communications of Tatarstan. The response had not been received when the article was published. Realnoe Vremya is ready to publish the comment upon receipt.

Ensure the uninterrupted operation of nearly 800 terminals and kiosks

The software support or its service, which will cost 7 million rubles, should ensure that residents of Tatarstan receive uninterrupted public, municipal and social services online, reads the customer documentation.

Photo: Gulandam Fatkhullina

In particular, the contractor must ensure the software operation of the touch terminals, support the services of the interactive terminals, perform scheduled technical maintenance and eliminate various problems. He is obliged to monitor the touch screen kiosks, which are located in different agencies and institutions of the republic, to check his cash receiver, roll of receipt paper, dates and time of last cash payment and cash.

The Tatarstan Information Technology Center provided a complete list of kiosks and terminals. Most of them are concentrated in the republic’s health institutions, schools and multifunctional centers. The list also includes information kiosks located in shopping centers, courthouses and local administration buildings in Kazan.

So, these are interactive terminals of the Tatarstan office of the Federal Tax Service that citizens can use to pay taxes, state duties when registering individual traders and legal entities in the multifunctional center. They also include kiosks of the Registry Office of the Cabinet of Ministers of Tatarstan where residents of the republic can pay state duty on services provided to them to register a marriage or divorce, etc. These are interactive terminals that citizens of Tatarstan can use to pay for telecommunications and Internet services.

By the way, there are almost 300 interactive terminals. They are divided into several types: those accepting cash and cards, accepting cash only and only cards.

As for the electronic queuing system, it means that citizens of Tatarstan can make appointments to receive services at different agencies and establishments. In particular, these are the Ministry of Internal Affairs of Tatarstan, the Ministry of Health and the Ministry of Labor of Tatarstan, the Registry Office of the Cabinet of Ministers of Tatarstan, the Office of Technical Inventory of Tatarstan , the presidential fund for state housing, multifunctional centers, subdivisions of the Kazan executive. Committee and administration and subdivisions of the Tatarstan office of the Federal Bailiff Service.

There are a total of 450 e-queue terminals. First of all, there are touch terminals with access to the system to make an appointment with a doctor electronically. They print and issue receipts, read smart cards and barcodes, and more.

Photo: Rinat Nazmetdinov

Cleanliness and operability for 8.5 million

Technical support for the information kiosks and the electronic queuing system costs more than the software service: 8.5 million for six months. It should be noted that this service includes a rather long list of works.

For example, the contractor will have to check the operation of the card reader and, if necessary, adjust it, clean it, etc. The receipt printer, cash register and ticket take-up rollers will also need to be cleaned. The terminals themselves need to be looked after.

In addition, the contractor must troubleshoot the equipment, take care of the appearance of the terminals: paint them if there is rust on them, update the firmware if necessary. The contractor is also responsible for checking their operation, seeing if the kiosks are well placed and transporting them to another location if necessary.

It is necessary to eliminate problems with terminals if this occurs as soon as possible. If it is located in Kazan, three hours are given to solve the problem. If it is in another colony, eight hours are granted.

Tatiana Dyomina


Rose D. Jones